Grills FAQs

All Weber products are covered by a comprehensive warranty program, with up to 25 years warranty on selected components of given products.

To be eligible under Weber’s warranty program you must have proof of the date of purchase in the form of a receipt or invoice. The product must also have been used as prescribed in the instructions, which came with the grill.

The warranty program does not cover damage caused by misuse, inappropriate use, incorrect installation, modifications, inadequate maintenance, inadequate cleaning etc. Nor does the warranty cover damage due to weather conditions such as hail, storms, earthquakes, etc., or discolorations resulting from contact with chemicals (direct or airborne). Please also refer to the warranty provisions that came with your Weber product.

If you fulfill the above conditions you are entitled to make a claim – this means that the part(s) of the product which are defective will be repaired or replaced at no charge. Contact your local Pool City for more information.

A Weber grill is made of solid first-class materials, so you can safely leave your grill on the patio all year round, as it is built to withstand any weather conditions. This is why Weber grills is willing to offer both a rust and enamel warranty on its grills. If you place a cover over the grill, it is also protected from dirt and moisture, etc. However, it is a good idea to clean your grill regularly, as food residue and dirt can easily adhere and cause undesirable surface rust.