Tuesday Feb 18, 2020
Kris Callen from Prospect, PA says...
"I bought a pool table 20+ years ago from Pool City that had been sitting in a stack for 12yrs since we moved. We just finished our basement and of course we had to replace the pockets, and needed the table refelted and reassembled. Mark at corporate was unbelievable - he took the time to gather my old contact information - address, landline, maiden name, etc. until he was able to locate my original purchase...to assist in offering me replacement pockets comparable to what was originally on the table! He then ordered the pockets for me and facilitated the reassembly once I ordered my new felt (from the Cranberry store). During assembly the guys informed me my bumpers were hard and really needed replaced. I followed this up with Mark (he asked me about their condition when ordering my pockets and I was unaware.) who then looked into warranty coverage...after 20 years! They were covered and, although he knows it will be a few months before I have them replaced, he wanted to have them ordered and available. I cannot say enough about how positive my customer service has been - thank you, Mark!!"
Saturday Sep 14, 2019
Nicole from Brackenridge,PA says...
"I bought a hot tub from the Monroeville store and had an excellent experience there. No problems at all. My hot tub is four months old and the main circuit board blew in the tub. I called for service at the main office in Pittsburgh and that turned into a nightmare. It has been almost 4 weeks and my hot tub is still not fixed. It takes forever to get the parts shipped. You would think they would do quicker shipping. And I think they only have one guy that does the repairs. So may be they need to get a second person. There are reports on the BBB site about how bad there service is. So may be Pool City would do something to improve their service?? All I want is my hot tub fixed!!!!!"
Sunday Jun 16, 2019
heather from Fairmont WV says...
"Ken Tkach at the Washington location is great to work with. Very friendly, very professional and very patient to answer all of the questions we had as first time pool buyers. He even gave our kids some pool toys for when our pool is installed. We were very lucky that we got him as our salesperson and appreciate that he took the time to explain everything to us and didnât treat us as just another âsaleâ. Pool city is lucky to have him !!"
Wednesday May 1, 2019
Melanie from St. Clairsville. Ohio says...
"My husband and I went to the Pool City in Washington, Pa. to purchase a firepit and Crescent sofa for our bedroom patio. Ken Tkach was the salesperson who worked with us. I have to say, Ken was wonderful, he was very helpful and went out of his way to make sure we were satisfied customers. Thank you Ken, we will definitely recommend the Washington Pool City to our friends!"
Tuesday Apr 30, 2019
DEBORAH KOPCHAK from monroeville says...
"My experience has been terrific at pool city in Monroeville. John our salesperson is also terrific. He is very knowledgeable about all of the pool equipment. I will recommend Pool City to friends and family! "
Saturday Apr 6, 2019
Melissa Richards from Monroeville, PA says...
"Chuck Marburger walked up and introduced himself... lucky me. I have owned in ground pools but not above ground... Chuck was patient with all of my questions and guided me through my concerns. Most importantly, I feel like I have a resource and a long term relationship with Pool City because of Chuck. That is worth every penny! With the addition of my new oval above ground pool, I am looking forward to Pool City being a partner in the building of my outdoor oasis."
Sunday Mar 31, 2019
Traci Friedline from Monroeville says...
"We are first time home buyer. My husband and I walked into the Monroville Location and started working Jon Vigne. Jon greeted us at the door with and did not hesitate to provide us with all the large and small details on what we would get for each of the pool packages. He helped us make the best decision without hard selling. Looking forward to having our pool installed and continuing to work with Jon in the future. Thanks again Jon. We will see you again shortly. "
Tuesday Mar 19, 2019
Joe Ruffing from says...
"My husband and I worked with Autumn Marcoz when we ordered our hot-tub. Autumn was very knowledgeable. She answered all our questions and she answered questions we didn't ask. She educated us in the proper water treatment and the hot tub operation. She helped us to make the best decision for us. She was honest in every way. She gave us an estimated delivery date and her estimate was very close. Once our tub was delivered, we experienced technical problems but Autumn was there to help work through the problems. With Autumnâs help all our problems have been resolved and we are very pleased with our selection. Autumn has been a joy to work with. "
Wednesday Feb 13, 2019
Miriam Freeman from Monroeville, PA says...
"Added later - I forgot to mention how great the delivery guys were! They never flinched when they saw our yard. We were afraid they were going to turn and run when they saw it. They were very impressive with their method of getting the spa through our yard and onto our deck. Thanks a ton guys!"
Monday Feb 11, 2019
Miriam Freeman from Pool City Monroeville, PA says...
"My husband and I have only good things to say about Pool City Monroeville. We have had a completely positive experience during every step of the spa-buying process, from the time we walked through the door, to the time our beautiful spa was placed on our deck, and even afterward with two calls from our salesman (Scott) checking to see how our delivery went and checking to see how our installation went. Before going to Pool City, we had gone to another hot tub sales company in Monroeville and had a very bad experience. When we walked in, they barely looked our way, and we were the only customers in the store. Needless to say, we glanced around, then turned and walked out the door. We then drove to Pool City. Without knowing, we had gotten there shortly before closing time. Scott greeted us at the door, and spent about an hour educating us on hot tubs, and never hinted to us that it was actually time for him to go home. He gladly discussed all of their spas, manufacturers, sizes, costs, options, etc, and patiently answered all of our questions. He made suggestions and recommendations, but never pressured us in any way to purchase something more expensive than what we were looking for. He told us everything we needed to know to make an educated choice. Thank you so much, Scott (and Pool City), for an excellent spa sales experience. Doug and Miriam Freeman"
Tuesday Jan 15, 2019
Martin Betters from McDonald Pa. says...
"We bought our pool from Pool City in Washington Pa. about 3 years ago. Since that time we have been back several times with questions and to get supplies. Every time Randy, Susan Harris, and the other staff there treated us like we were their most important customers. Theyâve always gone above and beyond in answering our questions and addressing our concerns. We have been so impressed with their professionalism that we recommended them to our neighbor, who also ended up purchasing a pool from them. Her pool is set to be installed this spring and Iâm sure she will be as satisfied and happy as we are. Thank you!"
Friday Jan 11, 2019
Patrick Malik from Washington, PA says...
"Purchased a new hot tub from Pool City, Washington. Friendly staff. Great salesman, Ken Tkack, very helpful and informative. Spent a good deal of time with us answering questions and we never felt rushed. Will definitely return to this location and Ken for additional purchases. Highly recommended. "
Friday Dec 28, 2018
Doc Bomer from Greensburg, PA says...
"Jim Bono has helped me several times and is always helpful. I keep going back because Jim is so knowledgeable."
Thursday Sep 13, 2018
Dennis Jazudek 859 Falck Road McKees Rocks Pa.15136 from says...
"We purchased a 24 foot pool from Matt Auberzinski and he did an outstanding job from start to finish. We had some initial problems on getting it installed but he took care of everything. Matt also took care of some other issues that he and Pool City resolved with no problems. I was greatly pleased with Matt and Pool City and recommend them to purchase a pool from. Matt is a very helpful and knowledgeable of the pool product line. Would also like to give thumbs up to Jim Blosser the installer who did an outstanding job on installation and repairs that I needed. Thank You Matt, Jim and Pool City."
Wednesday Sep 12, 2018
Bobby Clarke from monroeville, pa says...
"John at the Monroeville location was awesome. We walked in, looking for a hot tub. After talking to John, seeing how confident he was and knowledgeable he was of the hot tubs, we purchased a hot tub. To everyone who walks into this store may consider John a sales person; however, to us, he became a friend. We look forward to doing more business with John and Pool City. We highly recommend if you come to Monroeville Pool City, request John, you will not be disappointed!"
Thursday Aug 2, 2018
Deborah Stojhovic from pgh says...
"I just had my 15,ft pool installed by Shawn Morin this is my 4th pool and I have to say this man is the very best at .putting up a pool very OCD about it witch is a good thing the very best pool installer thanks Shawn"
Saturday Jul 28, 2018
Barb Wise from Waynesburg, PA says...
"Our sales person Susan Harris from the Washington Pool City, is the best! She has done everything in her power to make our pool purchase a good experience. She always greats us with a smile. We went in to request the light for the steps that was not in the box...she replaced it. Went in and showed her a picture of the cracked stair rail....she walked out of the back room with one in her hand. No questions asked. She takes all the time needed to help educate us, never felt rushed. Susan Harris...you rock!"
Friday Jul 6, 2018
Heidi Harbaugh from washington says...
"I canât say enough about our sales person Susan Harris. She truly goes out of her way yo make sure you are happy, and if not, she does everything in her power to make things right! We bought our hot tub last summer and i couldnt be hsppier that i chose Ppol City in Washington PA. I have and will continue to recommend Susan and her location!"
Thursday Jul 5, 2018
Julianne Gensemer Kuhns from West Mifflin says...
"Mark Davis is an exceptional salesman; I bought a pool a few weeks ago and he has been so helpful in assisting with every step of this process. He even invited me to come in or he offered to call, to write out a step-by-step guide; basically owning a pool 101! Highly recommend, super friendly, personable and really wants his customer to be satisfied! Thank you Mark!!!"
Saturday Jun 30, 2018
Bob Muir from Monroeville/Murrysville says...
"I bought lawn furniture, a granite burn pit, and a pergula for my patio. Chuck, the Manager, was super nice and helped us with our selections and pricing. I could not be happier with his service and attention to details. Pool City has quality items and Iâm extremely pleased I stopped in on fatherâs day weekend. Chuck is the man!"
Sunday Jun 17, 2018
Tawny Vallana from Greensburg says...
"We bought a semi inground pool at the Greensburg store and thank God for Autumn!! She was such a help with helping us to decide which pool was best for us. She was so patient and knowledgeable. The service at the Greensburg store is awesome! Thank you Autumn!!!"
Sunday Jun 17, 2018
jeanie grupp from Greensburg,Pa says...
"After making the decision that we were going to purchase our first pool I shopped at 3 other stores before Pool City. I thought that dealing with a larger store would be more difficult to find a âdeal.â I was totally dead wrong! Actually I found smaller stores in the area gave a horrible pitch to their product and I was in a few stores less than 15 minutes. Walked in to Pool City and Autumn happily walked me through Everything!! This girl is wonderful/ she knows her stuff and explains everything in simplistic terms as to how to use the chemicals. We decided to go with PC and so happy we did! Our service all ways around was fantastic! Everything went smoothly and quickly ! Our pool was installed last week and we are now enjoying it . If you live in the area shop around , but I trust you will find Autumn sincere, knowledgeable and just nice! Thank -you so much Autumn/ youâre the best!!!"
Thursday Jun 14, 2018
Ashley Homer from West Mifflin, PA says...
"Walking in as first time clueless hot tub owners, Mark was awesome. He literally walked us through how to own and maintain it. And after reiterating back to him to confirm what we heard, he was patient and honest. Extremely knowledgeable. A few qualities many lack. Thank you Mark. We will be back. "
Wednesday Jun 13, 2018
Patrick Mull from Washington PA says...
"My wife Michaelene and I have been a long time owner of a Hot Springs Hot Tub (17 years). A leak and rotting wood caused us to replace the spa. After looking at Hot Springs again, we traveled to Pool City in Washington PA and was helped by Ken Tkach. He was very helpful and after showing us the various spas available we were drawn to the Bullfrog A7. The design with less plumbing, Jet packs and no wood in the construction was a deciding factor. We have had the spa for about a week and enjoy it greatly. We would highly recommend Pool City and Ken Tkach to all. "
Saturday Jun 9, 2018
Becky Laich from Greensburg Pa says...
"We went to your Greensburg location today and just wanted to say that Autumn Marcoz was awesome. Our main reason for going was to have our pool water tested because we were having problems. She explained exactly what chemicals we needed and how we were to use them. She is very knowledgeable about all of the products explaining exactly what they do. We also ended up buying two umbrellas for our pool deck. She showed us the many different kinds in the store and how each of them worked. If we ever need anything in this location we will always make sure Autumn is working before we go. We have had trouble in the past with one person who is not very nice to customers an older gentleman who is very grumpy. "
Thursday Jun 7, 2018
roxanne timulak from 610 chauvet drive pittsburgh pa 15275 says...
"Matt was very helpful and pleasant answered all my questions. "
Sunday Jun 3, 2018
Bobbi Stein from Robinson says...
"We were look8ng for a new motor for our pool. Matt was very helpful and even suggested we only needed the less expensive model. Thank you Matt."
Wednesday May 30, 2018
Melanie from Robinson, PA says...
"We were struggling to clear our water after opening our pool for the season. We asked several pool stores to test our water and instruct us on how to fix it, but we were unsuccessful until working with Matt A. at the Robinson location of Pool City. He immediately identified the problem, exchanged the incorrect products that had been sold to us, and helped us develop a plan to correct our problem. Thank you, Matt A., for your patience and assistance!"
Wednesday May 30, 2018
Vicki from Grove City, PA says...
"Lisa at Cranberry store was very helpful!l "
Sunday May 27, 2018
Becky Trempus from Monroeville store says...
"We had a great experience at Pool City when looking to purchase our pool. Our salesperson John V. was very knowledgeable and patient, taking the time to answer all our questions. His professionalism and customer service was exceptional and ultimately made our decision to return to Pool City and purchase our pool from him. Definitely an asset to the store! "
Thursday May 17, 2018
Paul & Cora West from Bridgeport, OH says...
"We were shopping for a replacement pool and after checking prices at 3 different places, we stopped in the Washington, PA store. Randy answered all of our questions and we went home to discuss it. We decided to go with Pool City because of the quality of the pool, filter and liner. When went stopped back in to purchase the pool Randy wasn't there so Susan helped us and was so professional and knowledgeable. We purchased our pool, and the installation went as smoothly as the purchase. Home Team installers David & Steve Lane and their two workers were amazing from start to finish. We have had 3 pools over 30 years and this was the best installation we have had. The guys were so friendly, professional and cleaned up everything and were done in under 3 hours. We are very happy customers. Thanks to all of you for a wonderful experience, we highly recommend both Pool City and Home Team Installers."
Wednesday May 16, 2018
Suzanne Smith from Robinson says...
"I came to Pool City after being let down by two âspecialtyâ businesses. Desperate for someone to simply sell me a pool, I didnât have the best outlook. Matt at the Robinson store change my outlook! What an easy and pleasant experience- not to mention a fantastic deal! The purchase was a breeze and Iâve already heard from the delivery service. My only worry is that I have not heard yet from the installer, but it hasnât been too long, so far. I would definitely recommend Pool City and Matt A. "
Monday May 14, 2018
Michael A Cindrich from Robinson Township says...
"I bought a hot tub from Adam Woodfill at the Robinson Twp store and had a great experience. He is so knowledgeable and does not use pressure sales tactics to make the sale. I have come in many times since and he remembers me and my wife and always treats us very nice. The store is always in order and they know what they are talking about. A++++++++"
Wednesday May 9, 2018
Josh from The Point in North Fayette says...
"Matt Auberzinski provided excellent customer service and was very knowledgeable about the products. I will definitely continue to shop at Pool City in the future!"
Monday Apr 30, 2018
Linda & Bill from Finleyville PA says...
"My husband and I recently purchased outdoor porch furniture for Jack Gibson at the West Mifflin Pool City. First, and one of the most important things to us, Jack has been wonderful to work with. He has done everything in his power to satisfy our shopping experience. Been very helpful answering all our questions; working with the specific needs for our configuration. I retired from sales (textbooks) and this type of salesperson is valuable to any business. So, Pool City, I hope you value him. Second, we are very happy with with the furniture and it looks wonderful on our porch. We love getting together with our family and our new furniture is going to make for many years of great get togethers. Thank you Jack!!!"
Monday Apr 30, 2018
Linda & Bill from Finleyville PA says...
"Addition to my original testimonial: We purchased it FROM Jack Gibson: Store Manager at West Mifflin Pool City. I do believe the person you deal with makes all the difference when making a major purchase. We will definitely go back and also refer Jack and this branch to our daughter who is next on the list needing new outdoor porch furniture. And anyone else needing what Pool City offers."
Friday Apr 20, 2018
David Charvat from Washington, PA says...
"Today, my wife and I planned to visit three places to check out fire pits. After stopping at Pool City, Washington and meeting Ken Tkach, we decided to look no further. One of the main reason we decided this was due to Ken. My wife and I both felt really good with him. He works well with people, and we appreciate that. Thanks again for our wonderful experience at Pool City"
Monday Apr 16, 2018
John & Rita from Bentleyville, PA says...
"Ask for Ken at the Washington, PA store. From start to finish he was so much help. Always professional, considerate, & available. We love our spa an are so happy that we purchased it from Pool City. "
Saturday Apr 14, 2018
Mike and Kim Kennedy from Washington PA says...
"My husband and I recently purchased an outdoor kitchen at Pool City in Washington PA. First I would like to start out by saying that our sales associate, Susan Harris, was outstanding! She helped us through the entire process, starting with educating us on what outdoor kitchen fits our family's needs best. Her customer service through the whole experience was extraordinary. She even deliver the conversion kit for the kitchen to our home on her way to work, saving us a 20 minute drive! Also, Brett and his team made delivery a breeze. All of these factors have made us loyal customers for life. We will definately be talking to Susan again for our next outdoor furniture purchase."
Friday Apr 6, 2018
Michael Rynn from Robinson Twp. says...
"I recently purchased a bar set for my gameroom. The customer service and attention that Matt Auberzinski provided both times I visited the store was outstanding. He knew the products, options and made several calls to other stores to ensure I got exactly what I wanted. I look forward to dealing with Matt in the future."
Friday Mar 30, 2018
Randy Anderson from Waynesburg,PA says...
"We recently shopped for a pool table at Pool City and at West Penn Billiards and bought a pool table at Pool City because of the friendliness of the staff and especially the help of Ken Tkach. He was informative without any pressure. We needed a different color chalk n different tips for some sticks n he was the same when we stopped in to get them. We will definitely recommend your store in Washington, PA to others. The setup was a pleasant experience as well. The installer was very pleasant and did an excellent job. Thank you!"
Sunday Mar 25, 2018
Larry & Shari Olko from McKnight Road North Hills says...
"We recently purchased a replacement pool from Rob Trout at the McKnight Rd store. Rob helped us through the process of selecting a quality pool at a good price. Looking forward to the upcoming summer months. "
Tuesday Mar 13, 2018
Gary Recktenwald from Washington, PA says...
"My wife and I recently purchased a Sundance Spa from Pool City and can not say enough good things about Ken Tkach. We were replacing an eighteen year old spa and Ken guided us through the process of replacing our old spa with a new one. Ken is very knowledgeable about all the spas they carry and did not push us into buying the most expensive one, but one that most fit our needs. If you are looking for a spa, go to Pool City in Washington, PA and ask for Ken. You will not be disappointed."
Friday Mar 2, 2018
Linda Keegan from Washington, Pa says...
"Very pleased with the service we received from Susan Harris when we recently purchased a swimming pool at the Washington, PA location. Being a first time pool buyer I had many questions, she answered all of them and explained everything in detail that you need to know when owing a pool. Summer can not come soon enough. "
Thursday Mar 1, 2018
Heather Farmer from Washington, PA says...
"Very pleased with our recent purchasing experience at Pool City in Washington, PA. Our sales representative Susan Harris was more than helpful and very knowledgeable concerning the products and purchasing procedures. Weâre very excited to get our new pool deck decorated in time to enjoy the summer."
Thursday Mar 1, 2018
Rachel Stiffler from West Mifflin, pa says...
"Mark Davis was very helpful in showing us our options for patio furniture and matching umbrellas. He went above and beyond as well helping find the best fitting cover for the future winters. "
Sunday Feb 25, 2018
Bob and Joanne Schaum from Bethel Park, PA says...
"Mark Davis was very helpful and knowledgeable about bars and the related chairs, and steered us in the right direction for our purchase. I would feel comfortable making future purchases at Pool City after this positive experience."
Friday Feb 23, 2018
Chad & Marsha Luzader from Washington, PA says...
"We recently purchased our 1st Viking hot tub. We knew nothing about the different spas. Ken Tkach was very knowledgeable. He was also extremely patient. It took us 2 hrs to make our final decision. We would highly recommend Ken! We will definitely be returning for all of our pool & spa needs. Its worth our hour & half drive to the store for amazing customer service."
Tuesday Feb 13, 2018
Jeffrey O'Brien from West Mifflin, Pa says...
"" I just purchased my first pool table. We started out by going to Pool City in West Mifflin, as we entered the store , WOW, Met the big guy, Chuck Marburger, well he guided us to what we were looking for. Listen, I never owned a table and he schooled me very quickly, answered all my questions, we felt like family. Then I ask how soon could it be installed and within 5 days we were playing pool. WOW. The installation guys were amazing, I watched, we talked, 3 hrs. These men were professional, no cutting corners, table was level, answered all my questions. What a good experience.... Listen if your looking for a pool table, please check this company out. They are 5 star in our book. Thanks again Chuck for the awesome job your company did for my family. Thanks Jeff O'Brien"
Thursday Jan 18, 2018
Devin from Monroeville, PA. says...
"I just purchased a home in Monroeville 2 years ago with my beautiful fiance, Kelsey, and since then, I've been doing my best to find some hobbies that we both enjoy, with not much success. Time restraints, schedules, and all kinds of stuff would always get in the way, so I started playing pool every week with my friend Carl. I drove about 20 minutes each way to meet him, but it was awesome! We would have our weekly "guy time", sharing cigars, drinks, and playing 10-15 games of pool a night. I grew to love playing the game! Then the thoughts started in my mind... we don't have the room in our house for our own table. But then Kelsey showed up, and said that the Brunswick site stated that we would be close with our basement dimensions. I decided to window shop at Pool City in Monroeville, and I met a sales person named John Vigne. Throughout the process, I ended up becoming confident, that with the option of using smaller cues (for specific shots), that we could make our space work. After about 30 minutes, we chose the Allenton table from Brunswick, and then we took about 3 hours to choose a color for the upgraded surface cloth. It was a blessing having Kelsey with me to help me pick a nice table that would go well in our basement, but us debating over what color top to go with took WAYY longer than I anticipated (our own fault)! I apologized to John many times at how long it was taking, but he never showed signs of bordome or inpatience. He even had a creative idea to help us choose, by inviting his other coworkers over to help us decide. I was very appreacive of John's help in helping me decide what table was best for me. He never pressured me to overspend, however, he did present options for me based on value. The table was installed yesterday, (only about a week turn around) and now we have a beautiful table that John helped us make happen! Thanks, John! "
Friday Jan 5, 2018
Debbie Cochenour from Cranberry Twp., PA says...
"I do a lot of gift bags for my choirs and other non-profit groups. When I shopped in your store, I saw crystal angel ornaments that would be perfect for these bags. Despite the fact that they were on clearance, Lisa took the time to call around to other stores to get me what I needed. I really appreciated her willingness to go way beyond the call of duty. I will not hesitate to shop at Pool City again in the future."
Monday Dec 11, 2017
Jeff Cale from Greensburg Pa says...
"WE purchased a ping pong table for the holidays at the Greensburg Pa store. The quality of the table was by far the best for the money. Assembly was easy to complete in a few simple steps. The sales team and their customer service were tops. Thanks Autumn Marcoz for a great experience. Highly recommended."
Monday Nov 6, 2017
Sally White from Washington, PA says...
"Best selection of pool tables and bar stools in the area. So appreciative of the help that Ken Tkach gave me in choosing a table that was right for me and no pressure in reaching the decision. His knowledge and sales styles will have me coming back to the store in the future."
Monday Mar 13, 2017
Randy Everly from West Virginia says...
"We just purchased a Sundance hot tub from John Vigne @ Monroeville. We couldn't be more pleased with his knowledge of the different brands they carry and truly appreciated his honesty. He helped us make a very informed and educated decision. We did not feel pressured or swayed in any way!"
Friday Feb 17, 2017
Dave Arnold from Washington, PA says...
"We recently purchased a hot tub at the Washington, PA location. Normally when sales people walk up to me I don't even want bothered by them until I'm ready to ask questions because I feel pressured and think they are just trying to make a sale. With that being said when Ken Tkach approached us I never felt any pressure and he was very knowledgeable about the different brands and what they had to offer. If your thinking about purchasing a hot tub I would definitely recommend Ken. "
Sunday Feb 12, 2017
Jon & Mandi from Monroeville says...
"We just purchased our first pool from John. He was very friendly and knowledgeable. He answered any questions we had and was very patient with us. He helped us pick what pool was best for our family. We are looking forward to getting our beautiful pool installed in the Spring! Thanks again John! "
Monday Jan 30, 2017
Susan from Monroeville, PA says...
"I just bought an absolutely beautiful pool from John at Pool City in Monroeville, PA. He was friendly and very knowledgeable. He helped me make an informed decision about which pool would meet my needs. He offered to answer any future questions/concerns I may have as a first-time pool owner. I am so glad I decided to visit on this cold, January day....Now we can look forward to Spring and the installation of our very own pool!! Thanks so much John....I'm looking forward to many years of happy pool enjoyment and ownership! Sincerely, Susan"
Monday Jan 16, 2017
Sean Scott from Washington,PA says...
"We purchased a spa/hot tub at Pool City this year. We love it! We feel we got a great product at a very fair price. The sales representative, Ken, was very knowledgeable & helpful. We would refer anyone that is planning on getting a hot tub to see Ken at Pool City!"
Friday Dec 9, 2016
Barbara from Monroeville says...
"We are a repeat customer to Pool City: Grill, patio furniture , bar stools and now game room sofa set . Arnold is always helpful and willing to go the extra mile to satisfy his customers! They have a great selection"
Tuesday Dec 6, 2016
Aaron and Brittany from Monroeville PA says...
"Arnold helped us pick out our hot tub! We are so happy with our purchase and he was so helpful! Thank you for everything! He is even so helpful after purchase, which is so rare to find! I recommend everyone to go to him! Thanks again!"
Saturday Dec 3, 2016
Jennie King from Pittsburgh, PA says...
"We had the absolute best experience today at the Pool City in Robinson! We went to Pool City a bit frustrated from the last store we were in and Matt Auberzinski gave us excellent service. Matt helped me find everything on my Christmas decoration list including two beautiful trees in my budget. I can't say enough good things about the store or our experience. Pool City is definitely my Christmas decoration destination from now on. Thank you so so much and Merry Christmas! Go Steelers! Jennie"
Wednesday Nov 30, 2016
Chad L from Mcnight Road Store says...
"The manager, Adam Woodfill, went out of his way to help us. He explained everything about the table we were interested in and told us about other products as well. We have three boys who love to play pool. He also related to us, raising kids of his own. We went out that day just to look and browse but found a great deal and excellent person to help guide us through the process. It is a Christmas present and cannot wait until they see in on Christmas morning. We definitely will shop at pool city again in the future."
Tuesday Nov 29, 2016
Jodi H from Murrysville PA says...
"Just bought the most beautiful 9 ft Christmas tree at your store from Arnold. He has always been more than helpful and professional. We have previously purchased our outdoor patio furniture and our pool house sofa set, as well as our chaise lounges and fire pit chairs. Couldn't be more happy with all of our top quality merchandise. Pool City Murrysville is definitely my goto store. Thank you!"
Wednesday Nov 23, 2016
Shawn F. from Robinson Store says...
"I recently purchased a new Jacuzzi hot tub from Pool City in Robinson, and I wanted to say that working with Doug Stone was a pleasant departure from the typical pushy salesperson. Doug was very knowledgeable, helpful, and actually took the time to explain and show me the differences between the models on the floor. Despite answering a million questions, Doug remained pleasant the whole time. Excellent experience all the way down to the flexible delivery schedule, the way making a significant purchase should be!"
Wednesday Nov 16, 2016
Karen from McKnight Road location says...
"We made significant purchases at Pool City with Adam. He was extremely attentive and professional and helped us tremendously with the overwhelming selection process when buying a Sundance Spa. Whenever we had a question, he listened and made suggestions. We also purchased a new table, outdoor patio furniture and 2 grills for our new home. The quality of the products Pool City sells is exceptional and we would not shop anywhere else due to the quality & excellent service. "
Friday Nov 11, 2016
Mike & Paula from Murrysville, Pa says...
"My wife and I stopped into the Murrysville store to view their selection of Christmas trees. We were kindly greeted by Arnold who was extremely helpful, but in no way pushy. He helped us narrow down our choices of trees and then let us decide by giving us time to look and discuss privately . Once we decided he was quick to get our tree, then provided some useful tips for storage and care. He then carried out our tree and loaded it into our vehicle. The entire buying experience was top notch . I would absolutely recommend Arnold and this store for your next purchase. "
Wednesday Nov 9, 2016
Jayne from Murrysville, PA says...
"I purchased a pool table and accessories at the Murrysville store in September and Arnold was more than helpful with all of my needs. He was available via text message whenever I had a question or concern. He lived up to all of his promises. It was a pleasure dealing with him. Thank you!"
Wednesday Nov 9, 2016
vince z from harrison city says...
"my wife and I recently purchased a new Christmas tree at the Murrysville pa pool city location. we want to thank Arnold who worked with us to find that perfect tree.. Arnold was very informative in his knowledge of the trees.. he answered all of our questions went over set up and storage of the tree . advised us to call him any time with questions. can't say enough on how pleased we were with his professionalism. he was not pushing or patronizing . we highly recommend to anyone who is considering purchasing a new Christmas tree to stop in and see Arnold at pool city Murrysville"
Friday Nov 4, 2016
Helen from Pool City Murrysville, PA says...
"I would like to compliment Arnold, from your Murrysville, PA Pool City store. I first met Arnold this summer when I went to pool city, I was spa hunting for a hot tub for my husband's birthday. Arnold listen to what i wanted in a spa and he showed me the spas that matched my interest. He was very knowledgeable with different types of spas and the features. I brought the Sundance Maxxus Spa and we love it. Arnold is a true professional. Thank you Arnold for your great service."
Tuesday Oct 18, 2016
Michele & Mark Werderber from West Mifflin, PA says...
"In September 2016 we purchased a hot tub from Pool City, West Mifflin. Our Sales Representative was Mark Davis. At all times Mark was an amazing help in all aspects of purchasing out hot tub. He even set up an appointment to teach us how to use and care for the hot tub after it was set up at hour house. He was very patient and understanding. He gave consideration to all of our questions regardless of how many times we asked. We would highly recommend to anyone interested in making a purchase!!! Thanks, Mark!!!"
Tuesday Oct 18, 2016
Mason & Ilene from Murrysville, PA says...
"My wife and I would like to compliment your sales associate, Arnold, from your Murrysville, PA Pool City store. We first met Arnold last Fall when we decided to add a bar to the great room in our new home. We met again with Arnold when we wanted to buy a bar mirror and wine rack. Just this past Friday, we purchased a granite fire pit. He said that the fire pit would arrive at the store on Tuesday and that he would call me when it's in. Today is Tuesday, and as promised I just received a call from Arnold. Arnold is a true professional. "
Saturday Oct 15, 2016
Bill H from Washington says...
"Thanks to Ken Tkach for all of his help! I purchased my pool in July but did not want to have it installed until late September. He assured me there would be no problems in this process and he was right. From sitting down and making the purchase through the install - everything went smoothly. Ken made the purchasing process quick and easy which I really appreciated. Thanks again, Ken."
Thursday Sep 29, 2016
marshall from fox chapel says...
"We have worked with our sales representative Arnold at the Murraysville store for over 13 years and have found him to be knowledgable, resourceful and responsive. We are very pleased with the myriad of products we've purchased including a Sundance Spa and enclosure, two saunas, grill, patio furniture among other things. We always get good pricing and value with our purchases and Arnold is always available to answer questions and follow-up and support us after the sale! "
Sunday Sep 25, 2016
Bonnie from Murrysville says...
"Arnold was a great help with my purchase of patio furniture. Very knowledgeable, cordial and helpful. I would not hesitate to ask for advice in the future. Thank you. "
Saturday Sep 24, 2016
Dan from Plum says...
"I recently purchased a spa from pool city in Murrysville and being the very first one I was buying I really knew nothing about them. I spoke to arnold and he steered me in the right direction after I told him what my needs were. He was very polite and very knowledgeable about the product and most importantly stress free. Thank you!"
Thursday Sep 22, 2016
Jeremiah from Morgantown, WV says...
"I am a new pool owner and have been a little nervous about the whole thing and taking proper care of the pool. However, Ken Tkach at pool city in Washington, PA has made everything really easy and has made me more comfortable with all that is involved. He has gladly answered all my 100+ questions and made everything from purchasing to getting ready for winter easier. When spring comes and it's time to open for my first time I know he'll be more than willing to explain and help me thru that process as well. Thanks for everything Ken Tkach and I'm glad we chose Pool City. "
Thursday Sep 22, 2016
Frank Rapsky from Washington PA Northgate Plaza says...
"Let's start by if you want a pool, bypass all others and go see Ken Tkach @ the pool city Washington location. He was fantastic. My wife and I can not thank him enough. I usually don't leave feed back but this one was a must. From walking in the door until installation to hey call me anytime with and question, Ken was there and easy to talk to. He clearly explained what we should buy but also what we can skip out on. Simply stated, he made us feel comfortable. If you are ever thinking about a pool purchase Ken is the man!!! Thanks Ken and the Washington location. Simply the best!!!"
Wednesday Sep 21, 2016
Scott from monroeville says...
"I met Arnold of pool city and was very pleased with his time and effort to explain all the questions that I had on pool ownership.I felt that I was totally given all the answers I asked.and in my option Pool City is the the right place for my purchase. Sincerely, Scott and Carol of monroeville"
Tuesday Sep 20, 2016
Monica from Murrysville says...
"Arnold is a great member of the Pool City team! He was very helpful in the selection process, and supported any concerns raised in a professional manner. He has excellent follow through and service skills that were invaluable to me during the entire process."
Sunday Sep 18, 2016
Dave T from North Hills says...
"My wife and I were in the market for a hot tub for our new patio. We went to 4 different stores trying to get the best bang for our buck. Adam Woodfill from the North Hills Pool City provided excellent service and paired us up with the hot tub of our dreams. Not only did we get exactly what we were looking for but also spent 3k less in the process. We couldn't be happier with our purchase and with expertise we received from Adam. Thanks!"
Friday Sep 16, 2016
Jason and Rebecca Brinker from JEFFERSON HILLS says...
"We recently stopped by the West Mifflin store over Labor Day to shop for a new patio set. We ended up leaving with a beautiful floor model, and a fire table too at fantastic price! When we came back the next day to pick up the furniture, we also bought a BullFrog spa. Mark Davis helped us find the perfect patio set and hot tub. He listened to our needs and concerns and patiently helped us find what we were looking for. He was very knowledgeable about the products and the financing options. We set up our patio and could not be happier with quality of this furniture. We got an amazing deal on this set and look forward to enjoying it for many years to come. Thanks again Mark! It's a pleasure doing business with you! "
Friday Sep 16, 2016
C T Ziemianski from N.Hgts. says...
"I have been shopping for a hot tub since early this summer and made numerous visits to quite a few stores...I finally nailed it down to Pool City in Monroeville, Pa....My salesman's name was Scott...he went above and beyond to understand my financial situation... how much money I was willing to spend and the model I wanted...not once did he pressure me or act disinterested when I told him I was in no hurry cause my deck wasn't done yet...he kept in touch with me thru the summer and when the time came for me to purchase my hot tub (with his boss Marty)...we reached a price I thought was fair and I recently bought the tub I wanted!! If your looking to purchase a tub or even a pool...at least in my experience I wouldn't hesitate to suggest the Pool City in Monroeville and look up Scott for sure!! CTZ"
Thursday Sep 15, 2016
Toni & Jason from Imperial says...
"We recently purchased a hot tub at the Robinson location and couldn't be any happier with the experience so far. Darwin was my kind of salesman. Not pushy but very helpful and I believed him when he said we can call with any other questions we have once the tub arrives. We can't wait for it to get here! Hopefully I can post an update next month regarding installation and how much I love it!"
Tuesday Sep 13, 2016
Mike L from Monroeville says...
"Just got done buying a pool, that my wife wanted FOREVER! Thanks to Arnold, he made the process informative, fun, and an overall blast! Arnold's knowledge of his products are 2nd to none. I will forever tell my friends and acquaintances who are looking for a pool or have questions, to come see Arnold! What a great experience! We will be coming back for all of our needs!! THANK YOU ARNOLD"
Tuesday Sep 13, 2016
John D the 3rd from Robinson twp. says...
"Here's a shout-out to Matt the manager at the Robinson store. I purchased a new Hayward sand filter back in early May. I was having problems with water quality all summer, finally determined in early September that something had to be wrong in the filter. I went into the store excepting grief and frustration.. Boy was I surprised when Matt Said right off the top "just bring it back in for a full refund". Because it was so late in the year the proper size DE filter I needed was not available, but he did his best to track one down Water was crystal clear the next day. See ya next year when I open the pool again Thanks John"
Monday Sep 12, 2016
Skip and Linda D..North Strabane Twp from Washington Pa store says...
"Last year our family was in the market for a hot tub. We were very fortunate to meet Kaitlyn Mihaly at the Washington store. Pool City should be proud to have such a valuable employee. We explained our concerns and were given a very clear explanation of hot tubs (spas). The excellent quality of the hot tub, the delivery team and the price made for a very pleasant experience. Since that time, I have made several visits to the store and have found Kaitlyn (our favorite) to be friendly , very knowledgeable and someone we hope to do business with for a long time. "
Sunday Sep 11, 2016
Brian S from Monroeville, PA says...
"My wife and I recently visited the Monroeville store in search of a new spa, and had the pleasure of dealing with a salesperson named Arnold. Arnold was extremely knowledgeable and was able to answer any and all questions that I had regarding what I was looking for. He even offered us his phone number and told us to call him any time if we needed anything, which is a level of service that we really didn't expect. I look forward to returning to the store in the future."
Saturday Sep 10, 2016
Gary Lipner from Monroeville, Pa says...
"I have shopped at this location many times and for many years. I am always pleased with the service I received. Marty the store manager is very knowledgable about everything pool city has to offer. All of the staff there is ready to help with anything. They are vey friendly. My family will only shop at this location. We have 2pools in our family and we only shop at monroeville. We know when we need supplies this is the place to go..Thanks to a great staff for all of your assistance. We are always satisfied.."
Saturday Sep 10, 2016
Sarah from Monroeville, Pa says...
"Great place. Marty is top notch! Always have what I am looking for. Good prices, excellent service. Wouldn't go anywhere else!"
Sunday Sep 4, 2016
christine sawyers from west mifflin,pa says...
"I just want to say MARK DAVIS was the most wonderful salesperson I have ever dealt with at pool city. He was very patient and helpful and caring. I was very satisfied with my service . Pool city should be very proud to have him as an employee. Thank you Mark "
Sunday Sep 4, 2016
Mike and Pat Rutkowski from Upper St Clair, PA - Washington Store says...
"In May we decided to buy a hot tub. Our first stop was Pool City, in Washington, where we were greeted by Ken Tkach. Ken was not pushy at all and simply asked if we needed any help and let us look around on our own. When we were ready to talk about hot tubs Ken was extremely helpful. Ken gave us an informative education about hot tubs. I learned a great deal from him that day. I recently stopped in the store and told Ken that we didn't shop any other stores for hot tubs after our initial visit with him. He sold us on the tub, his company and him on the first visit. I look forward to doing business with Ken Tkach and Pool City. thank you Ken, we really enjoy our hot tub. "
Friday Sep 2, 2016
David & Cindy Swanson from Robinson Store, Pittsburgh, PA says...
"My wife and I were in the market for a hot tub and visited the Robinson store in Pittsburgh. At the door, we were directed to see Doug Stone in the spa section of the store. We knew a little about hot tubs having purchased one 20+ years ago at our old home. Obviously a lot has changed since then. Doug couldn't have been more helpful. He walked us thought all of the available features and options on each model and manufacturer and answered all of our questions. He was a pleasure to deal with and we are extremely happy with our purchase. Doug arranged for delivery and setup and was also available via phone to help us with some jet problems. Owner error!! If you're in the market for Pool City products, go see Doug!"
Friday Aug 26, 2016
Mike and Michelle M from Pool City, McKnight Road (Adam, Store Manager) says...
""Saving the best for last?" I think so! After a couple days of pool shopping and receiving pricing from other pool companies, we found ourselves at Pool City. We were greeted by the manager, Adam who was very personable and informative. He was extremely patient while we went back and forth over different styles, sizes and options. Why did we go with Pool City when their price was not the least expensive? We went with Pool City, because of our confidence in Adam and how great his was at explaining exactly what we were getting. We really did not have that comfort level with the other pool suppliers. We were confident that Adam was steering us in the right direction. We read plenty of reviews before purchasing our pool and mostly about dissatisfaction of how long it took for installation. In our case, ordering it late in the season has paid off, as from start to finish, our pool was installed in 12 days. Yes, 12 days. We were fortunate as it is slower for installs this time of year. We could not be more happy with the overall level of service from Adam and his team. So far so good and now the fun begins! "
Tuesday Aug 23, 2016
Renu Roy from Pittsburgh Pa says...
"We had the opportunity to work with Store Manager Chuck Marburger, in the Robinson location of Pool City, he was very very helpful and courteous in his salesmanship and we bought a really nice deck patio set from him. He ensured the goods were delivered in a short turnaround time and he was quite knowledgeable about the products he sold to us. Chuck! Thanks for making this a memorable experience. Highly recommend him!!"
Monday Aug 22, 2016
Michele from Robinson says...
"Darwin and associates at the Robinson location helped my husband and I find the perfect patio set, along with the perfect pillows to match!"
Monday Aug 22, 2016
Joe R from Aliquippa says...
"My wife and I were looking for a hot tub and decided to go to Pool City. We went to the Robinson location and spoke with Darwin. We were initially planning on gathering some information (research only). After speaking with Darwin, he answered all of our questions and took us through the entire process of purchasing, delivery, installation, and maintenance of a hot tub. Most importantly, he wasn't pushy. Being in sales, I truly appreciated his approach. If you are thinking about a hot tub, I would highly recommend visiting Darwin in Robinson. Thank you! We love our hot tub. "
Sunday Aug 21, 2016
Jason Miklic from Washington pa says...
"We recently purchased a pool and a spa from the Washington pa pool city ! Our salesman Kenneth Tkach was absolutely amazing ! It was the best experience we have ever had with purchasing anything. He was spot on with the information on the pool and the spa and all the questions we had about them ! We even had questions after they were installed at our home and he knew exactly what the answers were to our questions ! I hope the manager at the Washington store gets to read this and values how much Ken is an asset to your business ! Thank you for everything you have done for us Ken ! Sincerely, Jason & Julie Miklic "
Friday Aug 19, 2016
Debbie from Robinson says...
"Matthew at the Robinson store was very friendly and helpful. As soon as I walked in the store, he asked if I needed his help. I just needed a pool cover. He showed me the different ones and the price and cut open a box to make sure that was the one I wanted. Matthew went out of his way to help me select the right cover. He explained the warranties to me. I was very pleased. Thank you Matthew"
Thursday Aug 18, 2016
David A. Wilson from Ohio Township PA says...
"Although there were issues with the delivery of our new bar, I cannot say enough about Rob Trout, who reached out to us after learning the details, on his day off I should add, and making sure that we were satisfied with the resolution. He epitomizes customer service, and that ensures that we will do business with Pool City again. We love our bar! Thanks again Rob."
Thursday Aug 18, 2016
Pool City Customer from Robinson, PA says...
"We purchased a pool several years ago without really having any knowledge of how to maintain a pool. Chuck Marburger of the Robinson store was and still is extremely helpful and VERY patient. He took the time to test our water and educate us as to how to use the chemicals properly. We also had some issues with our motor and out dated filter tank. Chuck assisted us in purchasing a new filter tank and motor. He made sure we bought exactly what we needed and never pressured us into buying unnecessary items like other sales people. Thank you Chuck for always being there to help us!"
Tuesday Aug 16, 2016
Shawn from Robinson, Pa says...
"I just wanted to thank Chuck from Robinson Pa store. First time pool buyers and he was awesome from start to finish. Chuck helped answer any questions and concerns we had then helped norrow down the pool to OUR needs. He followed up from pool installation to first time dropping chemicals in. Chuck showed excellent customer service and is quick to answer any questions we have. Thanks again Chuck and if you're in the area I strongly recommend him for your pool needs. Best regards, Shawn"
Tuesday Aug 16, 2016
Sean Giliberti from Robinson TWP store says...
"Chuck Marbuger out in the Robinson Pool City was amazing! He helped us find the quality Patio table we were looking for (which makes a huge difference when something is out in PGH weather all the time), with a good price. Even when my wife and I were being a pain in the butt, he was more than accommodating to us and never lost his cheery attitude. 5 stars from this family"
Tuesday Aug 16, 2016
Mike Bajsec from Robinson says...
"Pools and the supplies that keep them in tip top shape are available in lots of places, what's not so easy to find are all of those items together with people you can trust.... 10 years ago I had to purchase a pool, a big one for my special needs grandson, and I needed all of those things. Chuck Marburger was the man I put my trust in,,, mainly because as Manager of the Robinson store he had the same opportunity as all the other folks I talked to but he was the only one who took the time to find out what WE needed and how he, his staff, and the companies they represented could best satisfy OUR needs. Not only did he and the staff do that and more that day 10 years ago be each and every season he has been there to help me maintain that big beautiful pool. Additionally each time my knowledge was outstripped by my need he was there to bridge the gap and keep that pool safe clean and working in tip top shape for that grandson of mine. Chuck let me just say thank you for being there and making me look good to my grandson and my whole family... Your the best..."
Saturday Aug 6, 2016
Brian from West Mifflin says...
"I don't usually leave testimonials on websites but my experience with Mark Davis at the West Mifflin Pool City warranted this write-up. I never bought a Jacuzzi before and Mark walked me through everything - start to finish. Very knowledgeable and eager to help, I was a happy customer and now own a great hot tub. What's even more impressive is the customer service didn't stop at purchase - Mark is still assisting with questions I have as a first time customer. His responsive rate is incredible. Pool City is lucky to have this guy. Thanks Mark! "
Sunday Jul 17, 2016
Jim and Emily Johnson from Washington, Pa says...
"#go KEN or Go Home"
Thursday Jul 14, 2016
Ray and Elaine Calvert from Washington< PA says...
"Ken, of the Washington, PA Pool City store, was so very helpful and accommodating when we were researching hot tubs, that when the time came to purchase, we returned to Pool City to select our hot tub. The information and tips he provided before the hot tub was delivered made the installation a breeze! Later, we wanted patio furniture, we remembered Ken and returned to Pool City. Ken again was knowledgeable about the many brands and styles and we selected pieces that complement our style, look fabulous and are comfortable too. So, when we were researching online to replace our grill, we looked at each other and decided to once again go to Ken for his assistance in choosing a grill. With his aid, we found a grill that suited us as well as accessories to match. We really appreciate that Ken provided information and insight with personality and wit, but without high pressure sales pitches. That is why we continue to return to Ken at the Washington, PA Pool City. "
Thursday Jul 14, 2016
Jim Johnson from Washington, PA says...
"If you're looking for a pool, don't go anywhere but Pool City and talk to Ken in Washington, PA. I went to many other stores prior to pool city. After visiting pool city and being around Ken for about 5 minutes, I knew we were purchasing from him regardless if it was the best price. I stopped shopping and bought a 24' above ground elegance and am writing this from my raft right now. My wife and I are more than satisfied. I have been to the store a few times to ask questions and Ken is right there to help. It is kind of nice walking in and hearing "hey Jim what can I do for you". That's the kind of guy I want to deal with. In conclusion, if you want not only a great pool but great service, go see Ken!!"
Thursday Jun 30, 2016
Jeff and Tami J from McKnight Rd. says...
"We had such a wonderful experience with the Pool City on McKnight Rd. We went into The store, knowing nothing at all about owning a swimming pool and we were very intimidated about the process. Luckily we were able to talk to Adam Woodfill. Adam is very patient and really easy to talk to. He educated us about the process and put us at ease. He helped us work within a budget and find the right pool for our family. Adam explained step by step how the process would go and he was on point. I think talking to someone that you can trust, made all the difference. We Thank you for everything Adam, we couldn't have done it without you, we love our pool!!! "
Thursday Jun 9, 2016
Deborah Riley from Albright WV says...
"The experience at Pool City was excellent. Ken showed us the features of all the tubs in our price range we bought the Viking three due to my boyfriend's limited mobility the textured liner helps with slipping getting in and out. Can't wait to have it delivered and set up will update on that later. I'm giving Ken and Pool City 5 gold stars!"
Tuesday Jun 7, 2016
Missy McLaughlin from Wellsburg WV says...
"We can't wait to get our pool set up and go for our first swim. Ken at the Washington PA store was so helpful when we were making our decision on what pool to purchase. His knowledge made it less stressful and so exciting. We know we will have many years of fun to look forward to once our pool is up and running. Thank you KEN! "
Wednesday May 25, 2016
Heather Ellsworth from Northgate Plaza Washington,Pa.15301 says...
"Ken is great when my husband got called back to work early we went to pool city to have a pool installed. ken said it would be June first. but here it is May 20 and the pool is delivered up installed and already filled. All I have to do is keep the kids out of it long enough to get my yard finished. but thanks Ken. Oh yeah I forgot to mention how great the installers where. I don't remember their names but I would definitely have them back anytime. Polite and professional. WHAT A JOY! THANKS SO MUCH FOR MAKING THIS PAINLESS! See you in the fall when I do my patio .Heather"
Monday May 23, 2016
Bob Kunkle from Canonsburg PA says...
"I am so very impressed with the people at your Washington PA store, especially Kaitlyn Mihaly. She is always so helpful when I go to the Pool City in Washington. She remembers my name and is always very pleasant. She is always able to answer my questions. I would highly recommend here and the others if anyone is interested in buying a pool. Very professional!! "
Monday May 23, 2016
Jennifer Bond from Saint Clairsville says...
"I can't say enough about Ken Tkach. Very knowledgeable during our selection of a hot tub. Easy to talk to and no pressure during the buying process. Made the experience more enjoyable and will definitely be back to purchase hot tub supplies and other items from Ken. Thanks Ken!!"
Friday May 13, 2016
Don Gennuso from Cecil, PA says...
"Hello, Just wanted to mention how helpful Ken Tkach was when my wife and I entered Pool City to purchase a hot tub. Ken took the time to assist us in selecting a tub that would suit our needs as well as point out the pros and cons of the units we were considering. His no-pressure, comfortable sales technique reassured us in our purchase. I highly recommend Ken to anyone who is in the market for a tub or pool. Thank You! "
Tuesday May 10, 2016
carol carmichael from pittsburgh says...
"I wanted to say that kenneth tkach is the best,he helped me so much to pick the right pool.I called all over pittsburgh to get info.on pools and so many people were not so nice.But ken was the beast .So thank you ken i can't wait to get my new pool. mark i don't know if you would know who we are but i worked for your mom and dad. loved them so much.Thanks again have a great day .oh by the way i will tell everyone were to buy there pools. carol and mark carmichael"
Tuesday May 10, 2016
carol carmichael from northgate plaza 15301 says...
"Hi just wanted to say thank you to kenneth tkach for a great job helping me buy a pool. I called all over pittsburgh to get info. but the people were not so nice on the phone. So i went back to ken .he was so much help and so great just love him. mark i use to work for mom and dad i cleaned there house .we loved them .so thank you for you great people you have working for you. thanks again carol and mark carmichael "
Tuesday May 10, 2016
carol carmichael from washington pa 15301 says...
"Hi just wanted everyone to know how great pool city is .I have been looking for a pool for about 2 months.made calls and talked to alot of people .some very mean.till i talked to kenneth tkach.oh what my god it was great .he helped me so much.i will tell everyone were to buy there pool.go to the beast.pool city.mark i used to worked for your mom and dad cleaning there house. so sorry to here that they passed a way .great people we loved them .thanks carol and mark carmichael"
Thursday May 5, 2016
Patrick & Joy G from Washington PA says...
"Thanks for all of your help Ken! We went into the Washington PA store while shopping for a spa ( which we knew virtually nothing about). We were pleasantly surprised at how helpful and knowledgeable Ken was while helping us choose our new jacuzzi spa. We visited several other stores before stopping here and I have to say, the other places were a complete waste of our time. The other folks seemed like they had no personal experience or knowledge about the items that they sold. Not the case with Ken!!! We've called and stopped several times with questions after we received our spa and Ken always makes time to help. Couldn't recommend enough!!!! 5 stars plus experience. Thanks Ken....well done!!"
Monday Apr 11, 2016
Michelle Auberzinsky from 5555 Mountain Veiw Drive West Mifflin, PA 15122 says...
"If you want to buy a pool then Mark Davis at the West Mifflin office is your guy!!! We had no idea about buying a pool, Mark answered all our questions and explained everything from start to finish. Mark went through the whole process with us. great guy, great store! Thanks, The Auberzinsky's "
Monday Mar 28, 2016
Marcella Schiavone from Greensburg, Pa 15601 says...
"I needed new patio furniture, after going everywhere I went to Pool City. Autumn Fitchko helped my husband and I decide on what would fit best on our patio as well as style. She was so informative on the warranty,fabric and construction. Took her time and truly new her inventory! Can"t wait to relax on my new furniture!!!! THANKS AUTUMN!"
Wednesday Feb 17, 2016
Michael Nanni from Butler,PA says...
"I had purchased a spa from Pool City several years ago and have felt I have received excellent service over the entire period. From initial drop off to any service call over that time, everyone I dealt with has been courteous and prompt. I will always have a spa and when I need another it will come from Pool City also. I always recommend them to anyone that asks how much I enjoy having one. Excellent company to deal with. "
Thursday Dec 3, 2015
Keith D. from Pittsburgh says...
"I went to a few smaller places in the area that sell hot tubs and I was unimpressed with the level of knowledge. The smaller places don't have the variety that the Pool City locations have. I was looking for a certain size and type of spa. I went to the West Mifflin location and Mark Davis was very knowledgeable about the Sundance product line. After my spa was delivered and hooked up I had some issues with maintaining the water in my spa and Mark was very helpful and set me up with everything that i needed. I am very pleased with my experience with Pool City and would recommend them to any of my friends."
Saturday Nov 7, 2015
Jim Lucas from Greensburg says...
"Best place to buy a hot tub. I visited two other stores but the level of service I received at Pool City was by far the best. My salesperson, Chaim, took the time to answer all of my questions and told me many things I didn't even know to ask about, His knowledge of the various hot tubs was far better than anyone else I spoke to. After I took delivery, Chaim took the time to go over the maintenance schedule. This is my first hot tub and I had a lot of "rookie" questions but Chaim ansewered all of them with patience and gave me a great education. Overall, I had great experience and would recommend Chaim Marcus and Pool City to all of my friends."
Thursday Oct 22, 2015
Kym Secreet from North gate plaza Washington pa says...
"We just purchased a pool from pool city we were so happy with the installation and our sales person Ken was great. Today we made another purchase and Ken was again awesome. We are really happy to do business with nice sales people like ken..and we are very satisfied with Pool City"
Thursday Sep 17, 2015
Christine from Greensburg says...
"The sales manager Jim was very helpful all summer long for our pool needs. He was extremely knowledgeable and stuck with us through our indecisiveness on our pool purchase. Very pleasurable buying experience!"
Sunday Aug 16, 2015
Beverly Jordan from McKnight Road , Pittsburgh Pa says...
"We would like to tell you that Adam Woodfill is definitely an asset to your company. He is very knowledgeable, informative, patient and kind. A few years back we purchased an above ground pool and Adam was our salesman. He is one of the many reasons we came back to Pool City to purchase my Bullfrog Spa. Sincerely, Beverly and Rocky"
Tuesday Jul 21, 2015
Ron & Cheri Snyder from Shaler says...
"We just thought that it be said that the manager at the McKnight store is Awesome!! He was so unbelievably helpful when we purchased our pool a year ago and still is unbelievably Awesome this year too, we are learning how to keep our pool managed and any time we have questions that we may feel are silly he's always willing to spend his valuable time to help us out, he's the go to guy to help you out Way to go Adam Woodfill!!!"
Sunday Jul 19, 2015
Yvonne & Bill Waller from Washington store says...
"We recently purchased a Tropitone patio set~table & chairs and a couple end tables & an Oriflamme fire pit table - from Kaitlyn Mihaly. Kaitlyn was extremely knowledgable, efficient, dependable & personable:) We hope that you know what an asset she is to Pool City. "
Wednesday Jul 1, 2015
Julie from Greensburg says...
"We recently purchased a new pool from Pool City in Greensburg, PA. Autumn Fitchko was our salesperson. She was very knowledgable about the pool we purchased. She was also very helpful and friendly. Our buying experience was a pleasant one and we would recommend her if you are looking to purchase a new pool. "
Monday Jun 29, 2015
Bob Tinney from Greensburg says...
"I just want to say that our sales representative, Autumn Fitchko, was very helpful and patient with us throughout our pool buying experience. When our original pool was discontinued, Autumn emailed us pictures of the new pool for our approval which I appreciated very much. In addition, when the delivery of our pool was delayed, she was very patient with us when we called in frustration to inquire about the status of our pool. Thanks Autumn for the $25 store credit that you gave us due to some missing items from our delivery. This is our 2nd pool purchase at the Greensburg Pool City store. We chose to buy another pool at this store because of how well our first pool purchase went. Have a great day!!"
Tuesday Jun 23, 2015
Matt and Tracie from Washington Pa says...
"Ken was very personable and well educated about all aspects of a pool. Every question asked Ken did not make you feel like it was unmeaningful, with detailed answers. We would recommend anyone in search of a pool to visit Ken @ Washington pa store. Thanks Ken."
Monday May 18, 2015
John, Jennifer and Sophie from Glenshaw Pa. says...
"My husband and I purchased a pool with the help of Adam Woodfill. We had looked into a competitors' prices and were not satisfied. We gave a blind call to Adam and found him to be patient and attentive. Two days later, we met with Adam at Pool City and couldn't have been happier! Adam was amazing. He worked within our budget and got us the absolute best we could afford. Adam explained the various grades and quality of merchandise while considering our limitations and needs. It's not often that I have come across a business with integrity, but Adam has it. We would recommend family and friends to this location and specifically, to see Adam. We offer a huge Thank you to Adam and we will always ask for him when we stop again. Thank you Adam! John, Jen and Sophie đ "
Saturday May 16, 2015
jill and dave esken from eighty four, pa says...
"We purchased a pool from Ken Tkach in the Washington, PA store. We can't say enough about him and the service we received. He took the time and explained everything to us. We recently went to the store to buy chemicals and he greeted us with a smile and remembered both our first names. I feel like we've known him all our lives. We know we can call him with any questions. The pool is fantastic so far now if we could just get some hot weather. Thanks again, Jill and Dave Esken"
Wednesday May 13, 2015
John and Jen Bowers from Shaler Pa says...
"Our Manager, Adam Woodfill is absolutely fabulous! My husband and I had checked out the competitors prices and were overwhelmed. Adam took our blind call and helped us figure out if stopping by was even reasonable. A day later, we sat with Adam and bought ourselves a pool! Adam is patient, operated within our budget and helped us get the most out of our money. We Would recommend Adam to anyone as he has integrity and honesty! Thank you Pool City and Adam!"
Tuesday Apr 14, 2015
Jim and Laura (West Mifflin) from West Mifflin says...
"We recently purchased a new Influence Pool from the West Mifflin - Pool City. We had many questions due to being first time pool owners. Our sales rep, Sandy, was very helpful as we considered our options and ended up with the perfect pool package. Hopefully the pool will be up by the end of May or early June. Thanks Sandy (you are the best)"
Tuesday Apr 14, 2015
Andrea H. from West Mifflin says...
"Very nice store and good selection. We bought a spa and our sales rep was very helpful and not pushy. He also went through the use of the chemicals."
Sunday Apr 12, 2015
Paula Gesselberty from Washington says...
"ThankYou AGAIN. Ken Tkach! You made our hottub search so easy. We were delighted with our pool you helped us with 3 years ago and you didn't fail us this time either. You were by far the most informative salesman at any of the spa stores we looked at. You answered all our questions and that let us make sure were buying exactly what we wanted. Bottom line- we LOVE our hottub. From the ease of the sale to the wonderful feeling we get when we sink into the hot water with the therapeutic jets. If you are looking for a hottub, I can't recommend the Sundance spas or Ken at the Washington store enough. "
Saturday Apr 11, 2015
William Costelnock from Greensburg Pool City says...
"We recently purchased a new Sundance Spa from the Greensburg Pool City. We had many questions due to the location we wanted to use. Our sales rep, Autumn, was very helpful for us as we considered our options. We ended up with the perfect selection for us. We have the new spa in service and couldn't be more satisfied."
Tuesday Mar 31, 2015
Matt N. from United States says...
"Store looked very nice and there was a lot to look at. Great deals on pools."
Friday Jan 30, 2015
Susan W. from says...
"I wanted to share the "excellent" customer service I've gotten from Russ Davis since 2010 when I bought a Sundance Maxxus Spa. Every time I call him he is always pleasant and expert on the products. Over the last 5 years I've continued to work with him (and only him) when I make a purchase from Pool City. I hope you understand what an asset he is to Pool City."
Tuesday Oct 28, 2014
Pool City Customer from West Mifflin says...
"Over the past 20 years we have made many purchases from Pool City, 2 pools, Christmas tree, hot tub, and pool table and have always found the best prices and products! Sandy is wonderful, she listens to what you want/need and never tries to up-sale you. Our latest purchase is a metal roof gazebo for our back deck. We pondered over buying it for a few days, but I am so happy that we did! It's beautiful, well-made and perfect for our deck."
Thursday May 1, 2014
Susan from West Mifflin says...
"I have dealt with Pool City in West Mifflin numerous times over the years. My bigger purchases have been two above ground pools and most recently a garden pavilion. As with any retail establishment, different sales people have different strengths and levels of knowledge and sometimes things go wrong. So bring it forward in a considerate tone and people are happy to help. I have always been provided with options as related to financing or discounts for package purchases. Both pool installations occurred as/when promised by considerate and competent installers. The only reason I gave 4 stars (instead of 5) is that when shopping for furnishings I would like to have more price-range options. (The price options for pools are wide ranging and can fit into many budgets.) Furniture can be quite pricey and it would be nice if there were some options that were more affordable. But if I want cheap there are other stores for that. Good overall experience over 15 years. "
Thursday May 1, 2014
Ginny from West Mifflin says...
"Seek out Sandy at Pool City, West Mifflin and you'll be pleased with your purchases. I was uncertain as to style, color and type of outdoor furniture to meet my needs, Sandy listened and showed me options with professionalism and patience. I bought furniture last year, returned this year for additional pieces, in fact just today, I visited the store to buy Tropitone chairs for a side patio. I will always buy from Sandy knowing the furniture will not only look great but be usable. Thanks Sandy! "
