"I bought a pool table 20+ years ago from Pool City that had been sitting in a stack for 12yrs since we moved. We just finished our basement and of course we had to replace the pockets, and needed the table refelted and reassembled. Mark at corporate was unbelievable - he took the time to gather my old contact information - address, landline, maiden name, etc. until he was able to locate my original purchase...to assist in offering me replacement pockets comparable to what was originally on the table! He then ordered the pockets for me and facilitated the reassembly once I ordered my new felt (from the Cranberry store). During assembly the guys informed me my bumpers were hard and really needed replaced. I followed this up with Mark (he asked me about their condition when ordering my pockets and I was unaware.) who then looked into warranty coverage...after 20 years! They were covered and, although he knows it will be a few months before I have them replaced, he wanted to have them ordered and available. I cannot say enough about how positive my customer service has been - thank you, Mark!!"
"I bought a hot tub from the Monroeville store and had an excellent experience there. No problems at all. My hot tub is four months old and the main circuit board blew in the tub. I called for service at the main office in Pittsburgh and that turned into a nightmare. It has been almost 4 weeks and my hot tub is still not fixed. It takes forever to get the parts shipped. You would think they would do quicker shipping. And I think they only have one guy that does the repairs. So may be they need to get a second person. There are reports on the BBB site about how bad there service is. So may be Pool City would do something to improve their service?? All I want is my hot tub fixed!!!!!"
"Ken Tkach at the Washington location is great to work with. Very friendly, very professional and very patient to answer all of the questions we had as first time pool buyers. He even gave our kids some pool toys for when our pool is installed. We were very lucky that we got him as our salesperson and appreciate that he took the time to explain everything to us and didnâ€™t treat us as just another â€œsaleâ€. Pool city is lucky to have him !!"
"My husband and I went to the Pool City in Washington, Pa. to purchase a firepit and Crescent sofa for our bedroom patio. Ken Tkach was the salesperson who worked with us. I have to say, Ken was wonderful, he was very helpful and went out of his way to make sure we were satisfied customers. Thank you Ken, we will definitely recommend the Washington Pool City to our friends!"
"My experience has been terrific at pool city in Monroeville. John our salesperson is also terrific. He is very knowledgeable about all of the pool equipment. I will recommend Pool City to friends and family! "
"Chuck Marburger walked up and introduced himself... lucky me. I have owned in ground pools but not above ground... Chuck was patient with all of my questions and guided me through my concerns. Most importantly, I feel like I have a resource and a long term relationship with Pool City because of Chuck. That is worth every penny! With the addition of my new oval above ground pool, I am looking forward to Pool City being a partner in the building of my outdoor oasis."
"We are first time home buyer. My husband and I walked into the Monroville Location and started working Jon Vigne. Jon greeted us at the door with and did not hesitate to provide us with all the large and small details on what we would get for each of the pool packages. He helped us make the best decision without hard selling. Looking forward to having our pool installed and continuing to work with Jon in the future. Thanks again Jon. We will see you again shortly. "
"My husband and I worked with Autumn Marcoz when we ordered our hot-tub. Autumn was very knowledgeable. She answered all our questions and she answered questions we didn't ask. She educated us in the proper water treatment and the hot tub operation. She helped us to make the best decision for us. She was honest in every way. She gave us an estimated delivery date and her estimate was very close. Once our tub was delivered, we experienced technical problems but Autumn was there to help work through the problems. With Autumnâ€™s help all our problems have been resolved and we are very pleased with our selection. Autumn has been a joy to work with. "
"Added later - I forgot to mention how great the delivery guys were! They never flinched when they saw our yard. We were afraid they were going to turn and run when they saw it. They were very impressive with their method of getting the spa through our yard and onto our deck. Thanks a ton guys!"